Shipping-policy

Shipping Policy

At V2 Retail, we ensure fast, safe, and reliable delivery of your orders with on-time service and quality assurance.

1. Order Processing

  • Orders are processed within24 hoursof confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Timeline

  • Standard Delivery:2-5 working days (depending on location)
  • Remote Areas:5–7 working days
  • Delivery timelines may vary during peak seasons, sales, or unforeseen circumstances.

3. Delivery Process (With QC)

  • Our delivery executive will deliver the order to your doorstep.
  • A Quality Check (QC)will be performed at the time of delivery.
  • Customers are requested toverify the product (size, color, quantity, condition)before accepting the order.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping may be offered on select orders or promotions.

5. Delivery Attempts

  • Our executive will makeup to 2 delivery attempts.
  • If the customer is unavailable, the order may berescheduled or cancelled.

6. Order Tracking

  • Customers will receive updates viaSMS/WhatsApp/emailregarding order status and delivery.

7. Partial Deliveries

  • In certain cases, orders may be delivered in parts based on product availability.
  • No additional shipping charges will be applied for split deliveries.

8. Serviceable Areas

  • Delivery is currently available in selected cities and locations.
  • Orders outside serviceable areas may be declined or cancelled.

9. Delays & Exceptions

  • Delivery may be delayed due to:
    • Weather conditions
    • Strikes or transport issues
    • High order volumes
  • We will keep you informed in such cases.

10. Contact Support

For any shipping-related queries: