return-and-refund-policy

Return & Replacement Policy

At V2 Retail, we aim to ensure a smooth and satisfactory shopping experience. Since our executive performsQuality Check (QC) at the time of delivery, we follow a transparent return policy.

1. Quality Check at Delivery

  • Our delivery executive will open and show the product at the time of delivery.
  • Customers are requested toverify product quality, size, color, and quantitybefore accepting the order.
  • Once the product is accepted after QC, it will be consideredapproved by the customer.

2. Returns Eligibility

Returns will be acceptedonly in the following cases:

  • Damaged product
  • Wrong product delivered
  • Missing items in the order

👉 The issue must be reportedat the time of delivery itselfto the executive.

3. No Return After Acceptance

  • Once the delivery is accepted after QC,returns or exchanges will not be applicable.
  • No return requests will be entertained for:
    • Size issues
    • Color preference
    • Change of mind

4. Replacement Process

  • If any issue is identified during delivery, the product will be:
    • Replaced immediately (if available), or
    • A replacement will be arranged within3–5 working days.

5. Refund Policy

  • In case replacement is not possible, arefund will be processedwithin5–7 working daysto the original payment method.

6. Contact Support

For any assistance, please contact our customer support: